Contact Us – Citibank Vietnam

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At Citi, we’re constantly finding ways to make banking safer, simpler and faster for you. Check out the available services that may serve you conveniently through our platforms.

Contact Us - Citibank Vietnam


Citibank Online®

If you’re an existing Citi customer, you can quickly send and receive secure messages within Citibank Online for all your enquiries with few simple steps.

  • Step 1. Login using your Username and Password.
  • Step 2. Once logged in, click on “Services” on the blue bar menu >> “My profile” >> “My Message” >> “Inbox” and enter your OTP (One-time PIN) to proceed.
  • Step 3. Select “Compose Email” >> select the appropriate subject line for the message, enter the details of your inquiry >> click on “Submit”.

The response to your inquiry will also be in the secure messaging system in Citibank Online. Once logged in, click on “Inbox” on the left navigation to view it.

If you haven’t registered for Citibank Online yet, simply click here and follow the instructions to set it up.

Contact Us - Citibank Vietnam

Citibank Vietnam Fanpage

Connect with us on official Facebook page at to see our latest news, insights, and offers.

To maintain security and confidentiality of your accounts, please do not share any personal account information or passwords directly on our Facebook Fanpage.

Contact Us - Citibank Vietnam

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Our locations

Find your nearest Citibank ATM, Branch, or Citigold Centre anywhere in the Asia-Pacific region with

Citibank, N.A., – Ho Chi Minh City Branch

Sun Wah Tower,

115 Nguyen Hue Boulevard, District 1,

Ho Chi Minh City, Vietnam.

Operating Hours: 8:30 AM – 05:30 PM (Monday to Friday)

Cash Counters Service: 8:30 AM – 04:30 PM (Monday to Friday)

Citibank, N.A. – Hanoi Branch

Horison Tower

40 Cat Linh Street, Cat Linh Ward,

Dong Da District, Hanoi.

Operating Hours: 8:30 AM – 05:30 PM (Monday to Friday)

Cash Counters Service: 8:30 AM – 04:30 PM (Monday to Friday)

Contact Us - Citibank Vietnam

General Enquiries

CitiPhone’s Self-Service Banking allows you to check your accounts and perform transactions without the wait. We are operating 24/7 for account-related emergency services such as reporting of lost or stolen card and fraud cases etc. Should you need assistance for other matters, our Citiphone Officers will be available from 6:30 am to 10:30 pm daily.

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For your convenience, please have your account details ready and use your Registered Phone Number to call us.

Please click here to view full Interactive Voice Response (IVR) Process.

Citiphone Hotline: (84 20332685839 (84 20332685839

Calling from overseas: (84 20332685839 (84 20332685839

Dedicated Citigold Hotline: (84 20332685839 (84 20332685839

Contact Us - Citibank Vietnam

Contact Us - Citibank Vietnam

List of the Appointed Collection Agencies

Please click here for more details.